• Expert software development for early detection of customer attrition

    F. Oliva and J. A. Sánchez

    Virtual agent design and implementation in a supermarket chain for early notification on customers' purchasing behavior significant changes. System proposed size of corrective action according to customer "value".

  • Software user parameterization

    I. Puig

    Professional printer software user's characterization for improved software design in new releases: adapting software features to user needs. Remove the useless empower the useful.

  • Customer activity tracking in an airline company

    F. Oliva and J. A. Sánchez

    Customer activity pattern identification (client profiling, point redemption behavior, etc.) in an airline frequent flyer program. The goal being a perfect matching of promotion and advertising campaigns to customer needs.